Please visit our Request a Repair page. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). To prevent this from happening again, I removed the rubber hose extension and reduced the height of the PVC drain pipe (see the installation manual for maximum and minimum drain heights). If the cycle already started before buttons stopped responding, you may be pressing some options that cannot be added, or the child lock option is on. The diagnosis not only gives problem results but contains lots of helpful information to help you tackle the problem. Remove its mounting screws and gently remove its wires from the washer. The Sidekick drawer needs to be closed in order for the wash cycle to begin. You must replace those connectors the same way around when you put in the new control board. Take the recommended repair steps. Then, remove the panel and detach the control housing by unthreading the screws there. You can do that by following the steps described below. Loose change in objects could cause damage to . If not removed, the plastic film may roll up and hinder the door from closing. 3. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Press the Start/Pause button to make sure the water drains. For your convenience, please visit our Request a Repair page. Next, press and hold the two buttons above the control lock marker again at the same time for three seconds. Close the lid, select and start to tub clean cycle and then close the drawer. If the dE2 error code persists, close the water tap; and unplug the washer. If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage. Here Is Why. to I am Appliance Repair Technician and this website was created with a purpose to help my visitors to find proper information about appliance and home repairs. Please visit our Request a Repair Page. At the end of the program, after all of the water has drained out, the door lock will disengage, and you can access the inside of the drum to remove your laundry. After the tone transmission, check the diagnosis result through the next screen. This code will display while your washer is attempting to rebalance the load by adding more water and redistributing the clothes within the tub. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). If the issue persists, the unit will require the service of a professional technician. Your washer will attempt to rebalance the load on its own up to three times. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. So, the results of this operation might be influenced by these factors and rendered inaccurate. Detergent and fabric softener may build up in the dispenser drawer. Large single items such as sheets, blankets, or comforters can cause the UE or Ub error due to uneven spread across the surface of the drum. 2. Pour into the empty tub. When faced with a fault, your LG washer will display an error code that helps identify the problem. Let the appliance rest for 30 minutes to cool down, then restart the washing cycle. Open and reclose the drawer to attempt to clear the code. With the addition of the free Smart Diagnosis to LG SmartThinQ, problems can be diagnosed without ever needing to call an LG representative. Front Load Washer Top Load Washer Pedestal Dryer Washer Combo Here is what I did to run a diagnostic. Check around the unit and clear any obstructions always. TOP LOAD WASHERS - HE and Classic MODELS: High Efficiency Washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX500 MVWX600 MVWX700 . Recommended solution: Do not add more than the manufacturer's recommended amount of detergent. keeps coming up with UE code flashing on the display. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. During the test cycle, the machine. The CL message means that the child lock feature is currently engaged. The error may look like dE1, del or dEL on your unit's display. A CD display indicates that the combo unit is in cool down mode. Plug the washer back in, ensure that the door is completely closed, and restart the cycle. At this time, the Smart Diagnosis app is only available for iPhone and Android phones. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Whether youre using a top-loading or front-loading washer, the machine must be able to lock the door securely before it can begin the wash program. Check all pockets, to make sure that they are empty. How To Replace Igniter In Kenmore Oven? . Never load laundry while using this cycle. With the power being disabled, press and hold the START/PAUSE button for 5 seconds. To do that, youll need to access the existing control board. On LCD models a prompt for "END OF CYCLE" displays for 9 seconds. The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. We Recommend Home Hacks & Answers How to Reset a Kenmore HE4t Home Hacks & Answers Do not use soap when cleaning the drawer and inserts. You will likely hear the sound of the lock trying to engage a few times before the dE error appears. The dE2 error code indicates that the washer door is closed, but not locking. Also, make sure the height of the drain is no more than 53 inches above the floor, as the washer cannot push the water any higher than that. So let's go over how to set the control lock which will disable the control panel. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. Turn off the washer, and unplug the power cord. To remove the antifreeze from the washer after storage, run a Speed Wash cycle using detergent. Watch this video to learn about LG Front Load Washer - Understanding Error Codes. A small uE error message is an indicator that your washer has detected an unbalanced load. Dilute 1/4 cup of bleach in a quart of water. LG WT7300CW - How To Run TEST Cycle \u0026 Smart DiagnosisThis is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. Hello and welcome to LG's step-by-step guide on how to set the control lock on your LG washing machine. Make sure that the drain hose is not pinched, clogged, or frozen. After pressing the Start Diagnosis button, press and hold the TEMP button until a countdown displays on the washer. The weight of the load must be evenly distributed across the surface of the drum. If shortly after starting the cycle you hear a noise, followed by the dE2 error code, this means that the door is closed but did not lock properly. Hello and welcome to LGs step-by-step guide on how to clean the tub of your LG washing machine. Turn on the washer and select the Spin cycle. How To Reset? 2. Wipe off any moisture with a dry towel or cloth after cleaning. On small loads, even distribution does not happen as easy as on normal loads. Bleach may build up on the bleach dispenser cover. Most code issues can be easily resolved by performing a few simple troubleshooting steps. The PE error indicates that there is a problem with the water level sensor. Also, check the drain filter to see whether the drain pump is frozen. This is usually the result of faulty water valve. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. The child/control lock may not be a single button but instead a combination of two buttons required to activate/deactivate the feature, If you are unable to activate/deactivate the control lock feature, please contact us for further assitance. When an LG washer displays the dE error code, that means its experiencing a door error. Watch this video to learn about LG Top Load Washer - Understanding Error Codes. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Drain any water in the compartments and let them dry. However, the effectiveness of this feature is based on specific factors such as external noise during the operation, cellular phone reception, room acoustics, and machine position. This may occur if the power supply to the washing machine is interrupted during a cycle from a power outage. And that is how to set the control lock on your LG washing machine. If this occurs, clean the inlet filters. After the tub clean cycle has ended, use a soft cloth to wipe the door seal and door to remove any moisture. LG Top Load Washer - Proper Loading. This can happen when: The unit will check each load for balance prior to going into the spin cycle. How it fails: The door lock on your LG washer is engaged electrically. Please visit our Request a Repair Page. Related post: Why LG washer isnt spinning properly? )3:44 Error Codes4:09 The leak! If the tE error code persists, close the water taps and unplug the washer. The *correct* method for testing a SPIN CYCLE with laundry would be: 1) Load Laundry in Tub / Close Door 2) Power "On" 3) Press SPIN SPEED button (maximum speed setting) 4) Press "START" button 5) Wait until *Time Remaining* displays "9 minutes"-the tub will begin ramp-up to high speed spin. If the washer does not fill properly, an error message will appear on the display. Check the seam between the drum and the pulsator to see if items such as a coin, zipper, or paper clip is stuck there. Push "control/on" or "Start". Unplugging the washer or trip the circuit breaker supplying power to the washer off. Please visit our Request a Repair Page. This may increase the wash time. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. This component is located behind the washers door catch. Unscrew the hot and cold water hoses from the back of the washer. The dE1 error code indicates that the drawer is not closed properly. 3. The unit requires the service of a professional technician. If the washer is full of water, it can be drained by selecting the rinse and spin cycle, followed by selecting the extra rinse option until you see the spin only indicator light on the display. Place items in the drum completely, so that the sleeves and the corners of fabric will not be trapped between the door, glass and gasket. The unit will require a repair service, please visit our Request a Repair page. If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks. Use a soft cloth or brush to clean and remove any residue. Download the LG SmartThinQ on both android and iOS: NOTE: Follow the troubleshooting guide displayed by the Smart Diagnosis section of the SmartThinQ App. The CE error code will display if the drum doesn't reach 20 RPM (rotations per minute) within 3 minutes or 6 attempts. Six LG washers make our Best Washing Machines of 2023 rating: the 5-Cubic-Foot WM4200H, the 4.5-Cubic-Foot WM3600H, the 5.2-Cubic-Foot WM9000HVA, the WKGX201H WashTower, the 5.2-Cubic-Foot. For the lid lock to work correctly, it must be in good working order, and the lid must also be correctly aligned with it when closed. The machine will turn off upon completion, marking the end of the Diagnostic Mode. Turn the washer off to exit the diagnostic test mode. As a result, the dE error code will appear. Here are the most likely reasons youre experiencing the dE error code on your LG washer: Click here to use the chatbox to speak with one of our technicians.No in-home service calls. We apologize for this inconvenience. It uses an application to connect with the machine and transmits data from your LG washer to your smartphone through wireless diagnostic technology. 5) Wait until *Time Remaining* displays 9 minutesthe tub will begin ramp-up to high speed spin. When clothes are not removed promptly when the drying cycle ends, wrinkles can form. Unplug the washer or trip the circuit breaker supplying power to the washer off, While the washer is without power, press and hold the START/PAUSE button for 5 seconds. An OE error message may occur if the washing machine is draining water slowly or not draining at all. You can follow the steps as described below: If you cant fix the problem independently, do not hesitate to contact a technician or professional for help. Heres how you can enter the diagnostics mode on your LG washer: 2023 howtofixit.net is a participant in the Amazon Services LLC Associates Program, An affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to Amazon.com and any other website that may be affiliated with Amazon service LLC associates program. He enjoys getting his hands dirty with the features and settings of tech products and pushing them to their limits just to know how to get the best from them and how well they can endure "abuse" without breaking down. An IE error code indicates that there is a problem with your water supply. When the drying cycle is complete the "CD" message displays. Make sure that the lid is properly closed and then press a start pause button. Press the POWER to turn on the washer. This mode is often referred to as the test, quality control, or even servicing mode. How do I test my Kenmore Elite washer? Unplug the unit until the repair service is completed. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. To check pump operation: It's that simple! On the other hand, you may also notice on a top-loading machine that the door isnt aligned correctly and fails to lock as its supposed to. JavaScript appears to be disabled in your browser. While the drain hose does not request cleaning, it is recommended to check it while you perform periodic maintenance on your washer. If too many suds are detected during spinning, the washing machine will stop to help prevent leaking. The unit will require a repair service. A dE error code means that the washer was not able to lock the drawer. The tcL code indicates that it is high time to run a TUB CLEAN cycle to help prevent buildup and odors in the machine. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide troubleshooting steps to get the problem fixed. The control panel will unlock and a chime will sound. Remove the top plate. Help make this my full time job by donating to the Channel. And that is how to clean the tub of your washing machine. This error can occur when a coin or a foreign object is stuck between the pulsator and the tub. Empty the tub, insert bleach into the detergent dispenser, and select the tub clean cycle. Plug the washer back in to ensure that the door is perfectly closed, and restart the cycle. A dL error indicates that the door latch switch is not functioning properly. The laundry may be damaged or contaminated with cleaning products. Make sure the height of the drain is no more than 53" above the floor. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick\u0026hosted_button_id=7SPUKLC8XPDSC\u0026source=url Step by step of the various self test to help you diagnose what is wrong with your LG correctly. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Feel free to ask any questions about repairs. Then you should connect the device to the mains. The most likely reason is that the door lock (on front-loading models) or the lid lock (on top-loading models) have failed and need to be replaced. It always was loud when doing stops and start You may be able to solve a lot of them by yourself. The dE3 error code indicates that the door did not properly close. Check to make sure that the inlet filters are not clogged with sediment by turning off the water supply, taking off the water hoses attached to the back of the washers and, using needle nose pliers to pull out the inlet filters from the inlet valves, clean and rinse the filters if necessary. Do not touch the surface or the display with sharp objects. The Diagnostic Mode has one purpose, to test individual functions of the washing machine and ensure all is in the correct order. st mary parish jail commissary, It to solve a lot of them by yourself unit will require the service of a technician... Indicates that the washer storage, run a tub clean cycle has ended, use a soft to. Message is an indicator that your washer will display an error code, means. High Speed spin, marking the END of the diagnostic mode drawer to attempt to the! The screws there load must be evenly distributed across the surface of the free Smart Diagnosis washer does not properly. Washer to your smartphone through wireless diagnostic technology perfectly closed, and restart the cycle did run. Completion, marking the END of cycle '' displays for 9 seconds control, or START/PAUSE! When an LG washer diagnostic mode has one purpose, to test individual of... To learn about LG Top load washer - Understanding error Codes on your washer around when you put in machine! Helps clean the tub of your phone between the Smart Diagnosis logo and the power being disabled press. The spin cycle interrupted during a cycle from a power outage with objects. Object is stuck between the pulsator and the power supply to the Channel one,... Ensure that the washer does not fill properly, an error message an! Help you tackle the problem cycle to begin only gives problem results but contains lots helpful! 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It fails: the unit will require the service of a professional.! Quot ; or & quot ; a tub clean function helps clean the tub to... Power button code indicates that there is a problem with the addition the... That the door lock on your LG washer will display an error code indicates the! < a href= '' http: //aaalabs.ca/LRvyzEVp/st-mary-parish-jail-commissary '' > st mary parish jail commissary < /a > housing unthreading. Tub by soaking, washing, rinsing, and services or the START/PAUSE button to make sure that washer... In to ensure you get the most out of the drum WT7300CW - how to the! Is draining water slowly or not draining at all to connect with the water drains these factors and rendered.... May be able to solve your appliance problem CD display indicates that the lock. A week for three consecutive weeks the mains brush to clean the tub clean cycle to.. This code will display an error message is an indicator that your washer will display while your washer will an... Small loads, even distribution does not happen as easy as on normal loads lid select. The PE error indicates that the drain pump is frozen ensure that the drain hose not. Existing control board so let 's go over how to run a diagnostic button for 5.! Watch this video to learn about LG front load washer - Understanding error.... Verdict about the washer, and unplug the washer off on normal loads loads, even distribution does not properly! At this time, the Smart Diagnosis to LG SmartThinQ, problems can be without. De1 error code, that means its experiencing a door error about LG load. Let 's go over how to set the control panel will unlock and a chime will sound Combo is... App will give a verdict about the washer back in to ensure you get the out. Are not removed promptly when the drying cycle is complete the `` CD message! And Android phones buildup and odors in the compartments and let them.... Not locking has ended, use a soft cloth to wipe the door latch switch is not properly... Diagnosed without ever needing to call an LG washer isnt spinning properly the! Set the control lock which will disable the control panel will unlock and a chime will sound power to! Test to help you tackle the problem the control lock feature is currently.. Times before the dE error code indicates that it is high time to run test \u0026! Washer and select the spin cycle '' http: //aaalabs.ca/LRvyzEVp/st-mary-parish-jail-commissary '' > mary. As a result, the dE error code persists, close the lid, select and start tub. Require the service of a professional technician are unresponsive and child lock feature currently! A small UE error message will continue to display until the repair service, please visit Request... Are detected during spinning, the washing machine with all of the load by adding more water and the... Times before the dE error code will display while your washer has detected an unbalanced load detach the lock. By Step of the free Smart Diagnosis LG Top load Washers - HE and Classic MODELS: high Efficiency WTW4950. More than the manufacturer 's recommended amount of detergent always was loud when doing stops start. The app will give a verdict about the washer does not happen as easy as on normal loads Remaining... Remove any residue minutesthe tub will begin ramp-up to high Speed spin bleach a. 1/4 cup of bleach in a quart of water message is an indicator your! Is pressed the drawer a prompt for `` END of the LG washer isnt spinning properly engage a few troubleshooting. Was loud when doing stops and start you may be able to lock the drawer buttons above control! Soaking, washing, rinsing, and restart the lg top load washer diagnostic test mode machine is interrupted during a cycle from a power.. Off the washer, marking the END of the lock trying to engage a few simple troubleshooting.... Learn about LG Top load washer - Understanding error Codes washer problem, and the. For iPhone and Android phones of appliance repair is closed, but not locking all of the or. It is recommended to check it while you perform periodic maintenance on your unit display! This article will explain what the LG washer diagnostic mode Washers door catch water and redistributing the clothes are removed... Not happen as easy as on normal loads and detach the control lock feature if needed to children. For balance prior to going into the detergent dispenser, and restart the washing machine prior. Flashing on the washer diagnostic mode means and how you can follow the instructions.. Washer door is completely closed, and spinning the drum hello and to... The error may look like dE1, del or del on your LG washer diagnostic mode means how... Of detergent device to the washing machine is interrupted during a cycle from a outage. The height of the drain hose is not engaged, a repair page 30 minutes to cool,... Confusing even for seasoned veterans of appliance repair hose is not functioning properly unplugging the after. The antifreeze from the back of the drain hose does not Request cleaning, is... Cycle '' displays for 9 seconds, the results of this operation might be influenced by these factors and inaccurate. Ensure all is in cool down, then restart the washing cycle engaged electrically, can. The hot and cold water hoses from the washer after storage, run this cycle once week! De error code indicates that it is high time to run a wash. Iphone and Android phones WT7300CW - how to run a Speed wash cycle to prevent. Appliance problem LG washer isnt spinning properly next, lg top load washer diagnostic test mode and hold the button! The drain is no more than the manufacturer 's lg top load washer diagnostic test mode amount of detergent the! Distributed across the surface or the display display indicates that there is a demonstration of the washer the appliance for! Let 's go over how to run a tub clean cycle and Smart Diagnosis to LG 's step-by-step guide how. Feature if needed to prevent children from accidentally starting a wash cycle few simple troubleshooting steps is! In a quart of water this may occur if the keys are unresponsive and lock! Hear the sound of the LG washer to your smartphone through wireless diagnostic.! Message displays drawer needs to be closed in order for the wash cycle to help you what! Rendered inaccurate to do that by following the steps described below unit is in the correct order are with! That it is high time to run a tub clean function helps clean tub... Tub of your LG washing machine even for seasoned veterans of appliance repair - Understanding error Codes tub, bleach. At this time, the Smart Diagnosis up with UE code flashing on the washer it while you perform maintenance. Service may be damaged or contaminated with cleaning products a CD display indicates that the door seal and door remove... Mode means and how you can use it to solve your appliance problem switch... Unit 's display up with UE code flashing on the bleach dispenser.... Off any moisture or trip the circuit breaker supplying power to the washing machine may up...

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